Compensation for lost luggage
If you lose your carry-on luggage on a domestic flight, the airline must pay you 6,759 pesos, equivalent to 80 UMA. For checked luggage, the compensation increases to 12,673 pesos (150 UMA). This is established by the Federal Consumer Protection Agency (Profeco).
Each checked bag must have a check with two parts: one for the passenger and another attached to the luggage. This avoids confusion and facilitates complaints.
On domestic flights, you can check in between 15 and 25 kilos free of charge, depending on the aircraft. In addition, you carry up to two hand pieces that together do not exceed 10 kilos. The maximum dimensions are 55 cm long, 40 wide and 25 high.
If your luggage exceeds these limits, the airline may charge extra, as long as there is space. It also offers reduced rates to those traveling without suitcases.
For international flights, the rules depend on the corresponding treaty.
Where to claim
Profeco has modules at the Mexico City International Airport. They operate from Monday to Sunday from 7:30 a.m. to 8:30 p.m.; on holidays, from 8:00 a.m. to 8:00 p.m. You can also call the Consumer Telephone: 55 6887 22 or 01 800 468 8722.
Knowing your rights helps you demand fair compensation in the event of loss or damage.




