Cemex welcomes a new member of the team
He is not a human, but he already works with 160 senior managers. It is called LUCA Bot, a financial agent powered by artificial intelligence that the Mexican construction materials company has integrated into its operations.
Its function is clear: allow executives to plan, work and make decisions in a more informed and agile way. To do this, it is trained with thousands of internal economic and financial figures, many of them confidential.
“It is an opportunity to interact with information, to maintain a more enriching dialogue with data,” says Fausto Sosa, vice president of information technology at Cemex.
More than just a chatbot
Officially launched early last year, LUCA Bot is not a generic tool. According to the company, it has brought about significant change by saving time and providing timely access to financial information 24 hours a day.
The commitment to this technology is not accidental. Jaime Muguiro, CEO of Cemex, has made investing in intelligent systems a key priority to achieve efficiencies in a competitive environment.
“Technology is a prerequisite to achieve the operational efficiency set by senior management,” insists Fausto Sosa.
The numbers speak for themselves. Currently, the assistant manages between 700 and 800 queries per month with an accuracy of 82% in analysis and 92% in pure data, according to Jaime Martínez, head of global controllership.
To reach that level, it has been trained with more than 35 thousand questions and is updated daily with comments from managers. It includes more than 60 predefined instructions and its interface follows the familiar Microsoft 365 Copilot design.
Security and range
Regarding data protection, Cemex states that it stores information securely in its own space within Azure. The agent works with its own instructions and specific settings to generate reliable responses and minimize errors.
Only basic session data such as username, questions asked and subsequent evaluation are saved.
Its impact is tangible: it processes more than 120 key performance indicators, broken down by region, country and plant. This covers a decade of data that is updated monthly, with access restricted based on each executive’s profile.
“It is an improvement in visibility that allows you to activate operational levers,” concludes Fausto Sosa about this assistant that is already part of daily life in corporate offices.
