Finally, a number to shout at
In a move that can only be described as boldly optimistic, Mexico City International Airport (AICM) has decided that the real problem during its eternal renovation is not the leaking roofs, the closed hallways or the general feeling of being in a disaster zone, but the lack of channels to hear our tears. Yes, instead of, I don’t know, finishing the works quickly, they have had the brilliant idea of enabling two telephone lines with WhatsApp so that exhausted users can send their complaints, requests and, let’s suppose, their last wishes, directly to a digital voicemail that is surely more saturated than access to Terminal 1 on a Monday morning.
The justification, of course, is textbook: everything is done “to avoid major damage.” What a relief, because so far the experience has been as smooth as a river of lava. For this monumental task of receiving messages of desperation, the AICM has deployed a cutting-edge technology from 2015: WhatsApp. They will be available 24 hours, because infrastructure problems, like the terror of missing a flight, do not have office hours. Here are the sacred numbers, save them in your contacts next to your mother’s and your trusted pizzeria:
· Terminal 1: 55 2859 4544
· Terminal 2: 55 1245 7797
The show must go on
But not everything is chaos and despair, there is also progress! The authorities, with an enthusiasm that borders on the touching, have also reported progress in the works that began in April 2025. One imagines these updates: “Today we managed to install a single new light bulb”, “Tomorrow, perhaps, we will paint a wall.” To coordinate this ballet of hammer blows and temporary closures, the airport claims to have established dialogue channels with the “airport community.” One wonders if at those dialogue tables there is a representative of the passengers who arrive three hours early “just in case” and end up sleeping on the floor.
It is a fascinating strategy: instead of solving the source of the problem – the remodeling itself –, a parallel system is created to manage the anger that it generates. It’s as if a restaurant served you a rotten dish and, instead of changing it, offered you a WhatsApp number so you can complain about the taste. The efficiency is so palpable you can almost touch it, along with construction dust. It’s an innovative twist in public management: don’t avoid disaster, just organize it better and give people a nice way to protest.
So now you know, the next time an unexpected detour has you traveling halfway through the airport with luggage in tow, or you find that your gate has been relocated to what appears to be an abandoned warehouse, don’t suffer in silence. Open WhatsApp and vent. It is the official therapeutic process of the AICM. Who knows, maybe your post will be the one that gets them to mention reading a particularly creative complaint in their next “preview” update.
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